Terms | Tikky Clean 1

Tikky Clean - Terms & Conditions

1. Introduction

Welcome to Tikky Clean. By accepting a quote from us, you automatically agree to the following terms and conditions. Tikky Clean provides professional cleaning services, including Residential Cleaning, Commercial Cleaning, End of Tenancy Cleaning, Holiday Let Changeover Cleaning, and Carpet Cleaning. These terms are legally binding and protect Tikky Clean in all service engagements.

2. Services Provided

Tikky Clean offers the following cleaning services:

Residential Cleaning
Commercial Cleaning
End of Tenancy Cleaning
Holiday Let Changeover Cleaning
Carpet Cleaning

All services are carried out professionally, and Tikky Clean holds no liability for dissatisfaction if the work is performed to industry standards.

3. Booking & Payment

All bookings must be made in advance, and full payment is required either before or upon completion of the service unless otherwise agreed.
Additional services requested on the day of cleaning are subject to availability and additional charges.
Cancellation or rescheduling requires a minimum of 24 hours' notice; failure to provide notice results in a cancellation fee equal to 50% of the agreed service price.
Non-payment or late payment beyond agreed terms will incur legal action, and all collection costs will be passed on to the client.

4. End of Tenancy & Carpet Cleaning Specific Terms

Oven Cleaning: Cleaning will be carried out to a high standard but will not include professional dip tank cleaning.
Carpet Cleaning: Cleaning will be surface cleaned only and will not include professional hot water extraction cleaning unless explicitly agreed in writing.
The client must ensure access to the property at the scheduled time. Failure to provide access may result in additional charges.

5. Liability & Insurance

Public and Product Liability: Tikky Clean is fully insured for public and product liability, ensuring protection against accidental damage caused during our cleaning services.
Employers Liability: All Tikky Clean staff are covered under our employer's liability insurance, ensuring compliance with workplace safety laws.
Insurance Provider: Hiscox Business Insurance, The Hiscox Building, Peasholme Green, York, YO1 7PR.
Policy Number: PSC10003614996.
Tikky Clean is not responsible for pre-existing damage, normal wear and tear, or damage caused by unstable furniture or fittings.
Any claims must be reported within 24 hours of the service completion. Failure to do so invalidates the claim.

6. Client Responsibilities

The client must provide access to the property on the scheduled cleaning day.
The client must inform Tikky Clean of any specific cleaning requirements or delicate surfaces in advance.
Tikky Clean is not responsible for items left in cleaning areas, including valuables, fragile objects, or misplaced items.

7. Health & Safety

Our cleaners follow all necessary health and safety procedures to ensure a safe working environment.
The client must disclose any potential health hazards within the property, such as hazardous materials or infestations.
Tikky Clean reserves the right to refuse service if conditions are deemed unsafe for our staff.

8. Complaints & Satisfaction Guarantee

If the client is not satisfied with the service, Tikky Clean must be notified within 24 hours so that we can address the issue.
Refunds are not provided; however, a re-clean may be offered at our discretion if the complaint is deemed valid.
Tikky Clean is not liable for subjective complaints such as "personal preference" or "expectations not met" if cleaning is done to professional standards.

9. Privacy & Data Protection

Client details will be kept confidential and only used for service purposes.
Tikky Clean does not share customer information with third parties.

10. Amendments & Governing Law

Tikky Clean reserves the right to update these terms at any time without prior notice.
These terms are governed by the laws of [Your Country/Region], and any disputes shall be resolved accordingly.