Terms & Conditions and Privacy Policy

1. Introduction

By accepting a quotation, booking, or service from Tikky Clean, the client agrees to these Terms and Conditions. Tikky Clean provides professional cleaning services, including Residential Cleaning, Commercial Cleaning, End of Tenancy Cleaning, Holiday Let Changeovers, Deep Cleaning, After Builders Cleaning, Carpet Cleaning, and Linen Hire. These terms are legally binding and are designed to protect Tikky Clean in all service engagements.

2. Services Provided

Tikky Clean will carry out cleaning services with reasonable skill and care, in line with industry standards. Services include (but are not limited to): residential, commercial, end of tenancy, holiday let, carpet cleaning, deep cleaning, after builders cleaning, and linen hire.
Tikky Clean accepts no liability for dissatisfaction where services have been delivered in accordance with industry practice and the agreed scope of work.

3. Booking & Payment

All bookings must be confirmed in advance.

Invoices are due immediately upon issue unless expressly agreed in writing.

Services will not be confirmed or may be withheld if payment terms are not met.

Additional services requested on the day are subject to availability and may incur further charges.

Cancellations or rescheduling must be made at least 24 hours in advance. Failure to do so will result in a cancellation charge equal to 50% of the service fee.

Non-payment or late payment may result in suspension of services, legal action, and recovery of all associated costs, fees, and interest.

4. Specific Service Terms

End of Tenancy Cleaning: Oven cleaning is carried out to a high standard but does not include professional dip-tank cleaning unless separately agreed.
Carpet Cleaning: Unless otherwise specified in writing, carpet cleaning is limited to surface-level cleaning and does not include professional hot water extraction.
Access: The client must provide access to the property at the scheduled time. Failure to do so may result in additional charges and/or cancellation fees.

5. Liability & Insurance

Tikky Clean maintains full Public and Product Liability Insurance and Employer’s Liability Insurance:

Provider: Hiscox Business Insurance, The Hiscox Building, Peasholme Green, York, YO1 7PR.

Policy Number: PSC10003614996.

Insurance covers accidental damage caused directly by Tikky Clean during the provision of services. The following exclusions apply:

Tikky Clean is not liable for pre-existing damage, deterioration due to normal wear and tear, inherent defects, or damage to unstable furniture, fittings, or items not securely fixed.

Tikky Clean accepts no liability for loss or damage to valuables, fragile or sentimental items, or items left in cleaning areas.

Any claim must be reported in writing within 24 hours of service completion; claims outside this window will not be considered.

Tikky Clean’s total liability is strictly limited to the value covered under its insurance policy.

6. Client Responsibilities

The client is responsible for:

Ensuring access to the property at the agreed time.

Disclosing in advance any delicate surfaces, specialist materials, or areas requiring specific care.

Removing or securing valuables, breakables, and fragile items before cleaning.

Providing a safe environment free from hazards or infestations.

Tikky Clean will not be held responsible for damage or issues arising from failure to disclose relevant information.

7. Health & Safety

Our staff follow strict health and safety procedures. If a property is deemed unsafe, unsanitary, or hazardous, Tikky Clean reserves the right to refuse or withdraw services without liability.

8. Complaints & Service Guarantee

If the client is not satisfied, they must notify Tikky Clean within 24 hours of the service. Tikky Clean may, at its sole discretion, arrange a re-clean if the complaint is deemed valid. Refunds are not provided. Complaints based on personal preference or unrealistic expectations will not be accepted where cleaning has been performed to professional standards.

9. Privacy & Data Protection

All client information is treated as confidential and used solely for service and administrative purposes. Tikky Clean does not share client data with third parties except as required by law.

10. Amendments & Governing Law

Tikky Clean reserves the right to update these Terms and Conditions at any time without prior notice.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of English courts.