Terms & Conditions

If you book a service, ask us to quote, or confirm a visit, you are agreeing to the relevant parts of these Terms and any written service details we provide.

If a service-specific quote, estimate or written agreement includes extra wording, that wording applies alongside these Terms.

They set out how we accept bookings, how pricing and payment work, what we expect from customers, what we commit to, and the limits that apply to our services.

They also cover service-specific matters such as access, liability, complaints, and the different expectations that apply to domestic cleaning, commercial cleaning, holiday lets and specialist work.

Prices may be fixed or estimated depending on the service, access and condition of the property.

Where pricing is time-based, the final amount may reflect the actual time or scope needed within the agreed terms.

If VAT applies, it will be stated clearly on the relevant invoice or quotation.

Invoices may be issued in advance, on completion or according to the agreed account terms.

Accepted payment methods and due dates will be confirmed in the booking or invoice details.

Overdue balances may be chased and, where lawful, reasonable debt-recovery costs or interest may apply.

• keys, fobs or other access arrangements
• alarm codes or site instructions where relevant
• reasonable parking where the service requires it
• running water and electricity for services that need them
• clear access to the agreed rooms and areas
• notice of any locked rooms or restricted areas

Pets should be secured where needed, and children should not be left in a way that creates risk or distraction.

Customers should let us know about access issues, alarm requirements or anything that could delay or prevent safe entry.

• provide a safe working environment
• remove or identify fragile items and valuables
• tell us about existing damage before the clean starts
• disclose biohazards, needles, pests or contamination
• confirm access information, codes and keys in advance
• let us know about hazards, smoking restrictions or safety concerns
• move heavy furniture unless this is part of the agreed service
• ensure children and pets are managed safely during the visit

Cleaning is safest and most effective when the property is ready and the scope is clear.

If the environment is unsafe, unavailable or significantly different from what was described, we may need to pause, adjust or decline the work.

Customers should report existing damage, delicate surfaces and known problem areas before work begins.

If an issue is discovered during the job, it should be raised as soon as reasonably possible so the matter can be reviewed.

Where relevant, report concerns within a reasonable timeframe after completion.

We will take reasonable care, but we do not accept responsibility for indirect or consequential losses unless the law requires otherwise.

Items that are fragile, loosely fixed, already damaged, or not disclosed may be excluded from liability where appropriate.

Customers should contact us by email or through our contact page with a clear description of the issue and any helpful supporting detail.

Where possible, the complaint should be made within a reasonable timeframe so we can inspect or review the issue effectively.

We may inspect the property, review the original scope and consider whether a reasonable rectification is possible.

We will aim to communicate clearly and keep the process practical, fair and proportionate to the issue raised.

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We may link to external resources, but we are not responsible for third-party websites or their content.

External links are provided for convenience and should be reviewed under the other site’s own terms and privacy notices.